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Mission Statement
 The
Mission of Rozema’s Car Care Center is to provide
the best in automotive care so that each customer KNOWS that he/she
has never been treated more fairly or served more completely.
We use the very best products and we ensure that our work meets
or exceeds the original manufacturer’s specifications. We
will not use lower cost products unless we have determined without
doubt that they are at minimum, equal in quality to products we
normally use. We train employees to be the best in the industry
because we are dedicated to one hundred percent customer satisfaction.
Rozema’s Car Care Center is a company that customers, suppliers,
dealers, employees, and neighbors can trust.
Vision
Statement
Rozema’s Car Care Center
will strive to be a state-of-the-art automotive repair
facility where you (our customer) feel important, understood,
and never inconvenienced or intimidated. Our reception area will
be clean, odorless, quiet, and very comfortable as you wait for
the services to be performed. Our repair bays will be bright,
clean, and efficient so that each repaired vehicle will always
leave our facility cleaner and more operationally perfect than
when you brought it in.
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